We will be delivering your order using our HIAB crane. Before you place your order, please ensure that there is sufficient access for our lorry. This will help us avoid any re-delivery charges, which would necessitate a smaller designated lorry for the second attempt.

Typically, you can expect your delivery within 6 weeks of placing your order. While we strive for timely service, please understand that there might be occasional delays due to stock levels and seasonal demand. If we anticipate a significant delay, rest assured we will keep you informed throughout the process.

Our delivery is a kerbside service, or as close to your build site if our truck has a suitable driveway and space to manuvoure. The driver will reply on your advice and only on your authorisation.

To ensure a smooth and efficient delivery, we recommend having at least two capable adults available to assist with moving the items quickly and safely. Unfortunately, our driver won’t be able to help with moving the items to their final installation point. If this condition isn’t met, we may need to refuse delivery and apply charges for a full return and re-delivery. If you require additional assistance with unloading, please reach out to us in advance to arrange this for a small extra fee. Once your items are off the lorry, we cannot be responsible for any theft or damage.

To ensure a successful delivery, someone must be available to sign for and inspect the items. If you’d like to designate someone else to represent you, please confirm before your delivery.
Additionally, it’s important to confirm that there is suitable access and clearance around the vehicle for safety. Our driver will prioritize safety and might need to abort the delivery if conditions are not favorable, which would incur re-delivery charges that would be your responsibility.

Please take a moment to thoroughly check the items upon delivery. Any issues, such as damage or missing items, should be reported and logged with the driver right away.

It’s important to keep the delivery day open, as it will be an all-day appointment. While we’ll do our best to accommodate specific time slot requests (like morning or afternoon), we can’t guarantee them. We’ll also make every effort to contact you shortly before delivery, though there may be occasions when this isn’t possible due to scheduling conflicts or unforeseen delays like traffic.