Terms and Conditions

This agreement between you, the user of www.cooperlogcabins.com and us the proprietary owner EGCG.

If you do not agree to be bound by these Terms and Conditions, you should NOT use this website.

No part of this website is intended to constitute a contractual offer capable of acceptance. Your usage constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a confirmation email to you indicating that your request has been accepted.

Some standard definitions but not limited to or comprehensive, for further information, contact us directly to clarify.Terms and Conditions Overview

This document outlines the agreement between you, the user of www.cooperlogcabins.com, and us, the proprietary owner, EGCG. If you do not agree with these Terms and Conditions, we advise against using this website.

It is important to note that no part of this website is intended to be a contractual offer. Instead, your use of the website constitutes a contractual offer, which we accept by sending you a confirmation email indicating that your request has been accepted.

For clarifications or further information, please feel free to contact us directly.

1. Definitions and Interpretation

Key terms in this agreement include:

– Carrier: Any third-party service responsible for the transportation of purchased goods from our premises to customers.

– Content: Any information, in various forms like text, graphics, images, audio, video, software, and data compilations, that is part of this website.

– Goods: Any products made available for sale through this website.

– Service: Refers to the online tools, features, services, or information provided by Cooper Log Cabins now or in the future.

– Payment Information: Details required for purchasing goods, including credit/debit card numbers and bank account information.

– Purchase Information: Includes any orders, invoices, dispatch notes, and similar documents in either hard copy or electronic form.

– Premises: Our business location in Brookeborough or other associated hubs.

– System: Online communication infrastructure provided by Cooper Log Cabins, such as web-based emails, message boards, and live chat facilities.

– User/Users: Individuals who access the website but are not employees of Cooper Log Cabins or its affiliates.

2. Age Restrictions
Users under the age of 18 should use this website with the supervision of an adult. All Payment Information must be provided by or with permission from an adult.

4. International Customers
If you are ordering goods from outside the UK, please be aware that import duties and taxes may apply upon arrival. Cooper Log Cabins does not cover these charges, and we do not provide estimates for international purchases. It is advisable to contact your local customs authorities for guidance on costs and procedures, as the purchaser will be the importer of record.

5. Intellectual Property
– 5.1 All content on the website, except for material submitted by users, is owned by Cooper Log Cabins, our affiliates, or third parties. By using the website, you acknowledge that this material is protected under UK and international intellectual property laws.  

– 5.2 Users are prohibited from reproducing, copying, distributing, or using material from the website without permission from Cooper Log Cabins.

6. Use of Communications Facilities
When using the enquiry form or any other system on the website, please adhere to the following guidelines:

– 6.1.1 Avoid using obscene or vulgar language.

– 6.1.2 Do not submit unlawful or objectionable content, including abusive or discriminatory language.

– 6.1.3 Content promoting violence is strictly prohibited.

– 6.1.4 Submissions should preferably be in English, as we may be unable to respond to enquiries in other languages.

– 6.1.5 Ensure that your identity does not violate these terms or applicable laws.

– 6.1.6 Do not impersonate other individuals, especially representatives of Cooper Log Cabins or its affiliates.

– 6.1.7 Avoid using our system for unauthorized mass communication like spam.

Cooper Log Cabins reserves the right to monitor all communications made to us or through our system.

7. Termination and Cancellation
Cooper Log Cabins retains the right to cancel purchases without providing reasons prior to processing.

8. Goods, Pricing, and Availability
8.1 While every effort has been made to ensure that all graphical representations and descriptions of goods available from Cooper Log Cabins accurately correspond to the actual goods, Cooper Log Cabins is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct goods, not different goods altogether. Please refer to Clause 15.1 for incorrect goods.

8.2 You may be required to select the necessary size, model, quantity, and log thickness of the goods that you are purchasing.

8.3 Cooper Log Cabins does not represent or warrant that such goods will be available. Stock indications are not provided on the website.

8.4 All pricing information on the website is correct at the time of publication. Cooper Log Cabins reserves the right to change prices and alter or remove any special offers at any time as necessary. All pricing information is reviewed and updated regularly.

8.5 If there is a price change between the time an order is placed and Cooper Log Cabins processes that order and collects payment, you will be contacted regarding the new price before the order is processed.

8.6 All prices on the website are subject to the statutory rate of value-added tax as required.

9. Privacy
The use of the website is also governed by our Privacy Policy, which is incorporated into these terms and conditions by this reference.

10. Disclaimers
10.1 Cooper Log Cabins makes no warranty or representation that the website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure, and that all information provided will be accurate. We make no guarantee of any specific results from the use of our services.

10.2 No part of this website is intended to constitute advice, and the content of this website should not be relied upon when making any decisions or taking any action of any kind.

10.3 No part of this website is intended to constitute a contractual offer capable of acceptance.

10.4 Wood is a natural raw material and is subject to weathering and sometimes fungal attack. While we recommend various treatments, we cannot be held responsible for these natural occurrences should they arise.

11. Changes to the Service and these Terms and Conditions
Cooper Log Cabins reserves the right to change the website, its content, or these terms and conditions at any time. You will be bound by any changes to the terms and conditions from the first time you use the website following the changes. If Cooper Log Cabins is required to make any changes to terms and conditions regarding the sale of goods by law, these changes will apply automatically to any pending orders and any future orders placed by you.

12. Availability of the Website
The service is provided as is and on an as-available basis. We provide no warranty that the service will be free of defects or faults. To the maximum extent permitted by law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility, and satisfactory quality. Cooper Log Cabins accepts no liability for any disruption or non-availability of the website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war, or legal restrictions and censorship.

13. Limitation of Liability
13.1 To the maximum extent permitted by law, Cooper Log Cabins accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special, or exemplary damages arising from the use of the website or any information contained therein. Users should be aware that they use the website and its content at their own risk.

13.2 Nothing in these terms and conditions excludes or restricts Cooper Log Cabins’ liability for death or personal injury resulting from any negligence or fraud on the part of Cooper Log Cabins.

13.3 Nothing in these terms and conditions excludes or restricts Cooper Log Cabins’ liability for any direct or indirect loss or damage arising from the incorrect delivery of goods or reliance on incorrect information included on the website.

13.4 Every effort has been made to ensure that these terms and conditions comply with the relevant provisions of the Unfair Contract Terms Act 1977. If any term is found to be unlawful, invalid, or otherwise unenforceable, that term will be deemed severed from these terms and conditions and will not affect the validity and enforceability of the remaining terms. This provision applies only within jurisdictions where a particular term is illegal.

14. No Waiver
In the event that any party to these terms and conditions fails to enforce any provision, it does not constitute a waiver of that provision or of the right to enforce it at any time.

For any questions regarding these Terms and Conditions, please reach out to us directly.Terms and Conditions Overview

This document outlines the agreement between you, the user of www.cooperlogcabins.com, and us, the proprietary owner, EGCG. If you do not agree with these Terms and Conditions, we advise against using this website.

It is important to note that no part of this website is intended to be a contractual offer. Instead, your use of the website constitutes a contractual offer, which we accept by sending you a confirmation email indicating that your request has been accepted.

For clarifications or further information, please feel free to contact us directly.

Terms and Conditions Summary
1. Previous Terms and Conditions: In case of discrepancies between these Terms and any prior versions, the current Terms will take precedence unless stated otherwise.

2. Notices: All communications must be directed to us via post or email.

3. Ownership: All buildings and goods remain the property of the seller until full payment is received. A non-refundable deposit is required for offline orders, especially for bespoke or custom items. Full payment is necessary before on-site delivery.

4. Delivery: If delivery requires access through your garden, inform us of any potential obstacles. Lack of clear access may incur additional charges (10% of the building cost), with delivery limited to the front of the premises.

5. Planning: We are not liable for planning permissions or neighbor disputes. Always seek necessary advice or permissions if uncertain.

6. Payment: Online orders require full payment at the time of order using credit or debit cards, while offline payments must be made via bank transfer.

7. Guarantee Conditions: Proper care and treatment of internal and external doors and windows are essential. Each is guaranteed for 12 months against defects, provided they are treated according to our guidelines.

8. Storage, Site & Installation: Doors and windows must be stored flat in a cool, dry place. Internal doors should not be exposed to moisture, and external doors must not be installed inside. Avoid installation in damp conditions or near heat sources to prevent warping.

9. Warranty: Our products have a 12-month parts-only warranty, excluding labor or installation. Defects should be reported within two working days of delivery. Proper treatment and maintenance as outlined in our guides are essential to keep the warranty valid. Additionally, if we construct the cabin, a six-month workmanship guarantee is provided, with issues needing to be reported within seven days to maintain validity.

These Terms and Conditions uphold your statutory rights as a consumer.